Shipping & Returns
Shipping & Returns Policy
Shipping Information
Processing Time
All orders are processed within 2-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Delivery Time
- Metro Cities: 5-7 business days
- Other Cities: 7-10 business days
- Remote Areas: 10-14 business days
Shipping Costs
- Free Shipping: On orders above ₹1,999
- Standard Shipping: ₹99 for orders below ₹1,999
- Express Shipping: ₹199 (3-5 business days to metro cities)
Return Policy
Return Window
We offer a 7-day return policy from the date of delivery. Items must be in original condition with tags attached.
Eligible Returns
- Defective or damaged products
- Wrong size or color shipped
- Product significantly different from description
Non-Returnable Items
- Items washed or worn
- Products without original tags
- Customized or personalized items
Return Process
- Contact us at returns@kooma.com within 7 days
- Include your order number and reason for return
- We'll provide a return shipping label
- Pack items securely and ship using provided label
- Refund processed within 5-7 business days after we receive the item
Exchange Policy
Exchanges are subject to stock availability. Exchange requests follow the same 7-day window and conditions as returns.
Contact Information
For shipping or return queries, contact us:
- Email: support@kooma.com
- WhatsApp: +91 98765 43210
- Response Time: 24-48 hours
Note: Shipping times may vary during festival seasons and adverse weather conditions.
